My payment won't go through, what should I do?

Modified on: 2019-04-03

If your payment has been declined, we advise you to give your bank a call. Often the bank can block a large payment as a security measure. In this case, you will need to inform them that you wish to make a payment and to allow it to go through. Once you have done this you can try to pay again via a new payment link.

Alternatively, please check your payment limit to ensure that it is above the amount that you are trying to pay.

If for any other reason the payment won’t go through, please contact our Evaneos Customer Care team.


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