FAQ
When you have validated your finalized itinerary proposal and are ready to book, you may be asked to send a photocopy of your passport(s), so we would advis...
Wed, 3 Apr, 2019 at 11:25 AM
When you book a trip through the Evaneos platform, you create a trip itinerary directly with a local agency. You will be quoted a direct price from the ag...
Wed, 3 Apr, 2019 at 11:25 AM
If you have to cancel your trip, you will need to inform your local agent directly by email. If you wish to cancel your trip and have already paid: Can...
Wed, 3 Apr, 2019 at 11:26 AM
After each payment you make, you will immediately receive a payment confirmation email from Evaneos. In the case of a payment by bank transfer, you will rec...
Wed, 3 Apr, 2019 at 11:27 AM
Our Customer Care Team is with you along the way for any assistance you may need during your trip-planning process. You can contact us through our contact f...
Wed, 3 Apr, 2019 at 11:27 AM
If there is anything that you are unhappy with or if you experience any problems during your trip, we would urge you to contact your local agent immediatel...
Wed, 3 Apr, 2019 at 11:28 AM
If either yourself, or any member of your party have any personal limitations meaning that you may not be able to partake in certain activities please speci...
Wed, 3 Apr, 2019 at 11:29 AM
The prices displayed on the tours on our website are quoted as ‘starting from’ as all of these tours are open to being customized and therefore the final pr...
Wed, 3 Apr, 2019 at 11:29 AM